| Standard | Standard PLUS | Enterprise | Enterprise PLUS | |
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| Administration | ||||
| Unlimited number of administrators | ||||
| Customised levels of administrator access Give specific admins (or a group of admins) access to specific functionality in the software |
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| Member contact details | ||||
| Document storage on member profiles Maximum file size of 4 MB per file |
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| General custom fields in member profiles Tick boxes, yes/no, dropdown lists, date fields, short text boxes, long text boxes, file attachments |
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| View files attached to profiles directly in your browser It's more convenient and more secure from a data privacy standpoint than downloading to your computer to open |
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| Member profile photos | ||||
| Access to specific member profile data across subaccounts Enterprise administrators have access to member profiles across all subaccounts or a defined set of them |
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| Member profile customization across all subaccounts or individually | ||||
| Optional integrations with Volunteer Impact and/or Donor Impact Volunteer Impact - To manage the scheduling and data collection of those that give their time. Donor Impact - To collect donations online, track and report on all donations and donors and to issue tax receipts |
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| Member Engagement | ||||
| Online member application forms | ||||
| Web portal and mobile app for members Members can access copies of their receipts when preparing their tax returns |
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| Accessibility We aim for WCAG 2.0 Level AA compliance on the web interface of our user portal and public pages (mobile and administrator interfaces excluded) |
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| Email / text individuals or configurable groups Create dynamic lists of members that can be saved and used for targeted, mass communications. (Text messaging is capped at 5,000 per year with a Standard Account and 10,000 per year with an Enterprise account unless you get the PLUS subscription.) |
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| Unlimited customisable email templates Have emails you use frequently? Save as templates you can call up in seconds. |
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| History of emails sent to members Whether you send an email to one member or all of them, you'll have a record of the email, when it was sent, who it was sent to and which administrator sent it |
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| Communications features across each and all subaccounts Enterprise administrators can communicate with members, across all subaccounts or a defined set of them |
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| Unlimited outbound text messaging Send as many text messages as you need (Those without the PLUS option are limited to 1,000 per year) |
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| Reporting | ||||
| Saved searches for list generation and reporting | ||||
| Reporting across all subaccounts Enterprise administrators can generate reports across all subaccounts or a defined set of them |
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| Security and Privacy | ||||
| Data encrypted in transit In transit is when it travels across the internet. If someone intercepted your internet traffic, the data would be scrambled and unreadable |
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| Data encrypted at rest At rest is as it sits on our server. Even if someone were to somehow get into our database the data would be scrambled and unreadable |
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| ISO27001 Certified Some companies claim they follow ISO27001 practices but they have not been audited and reaudited annually. Ensure you see proof of certification |
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| ISO27017 Attestation | ||||
| Administration level for system configuration without access to data | ||||
| Regional subaccount structure For individual branches, locations, departments or shops, etc. Administrators can only see and interact with the users in their subaccount(s). |
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| Optional IP restrictions on admin access This will ensure your administrators only log in from your organisation's location |
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| Optional multifactor authentication for all admins You can add another layer of security to your administrator login process by having something you know (your password) AND something you have (a unique and temporary code that appears on your mobile phone) |
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| Option to make 2-factor authentication a requirement for all admins Multifactor authentication is available to every Member Impact administrator. These features make it mandatory they use it |
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| Here to Help | ||||
| 5x24 support Available by chat, email or telephone. We guarantee a mean first response time (excluding automated replies) of under 10 minutes and most of the time it's under 5. See what others say about our support on Trust Pilot and G2 Reviews |
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| Searchable help files Check them out at: Support Free Administrator training videos |
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| Dedicated Account Manager (Member Success Advisor) One of our Member Success Advisors will be assigned to your account for an annual review and more |
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| Migration consultation | ||||
| Data import of member profile contact details included in the price Also available à la carte |
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| Three follow up sessions in first year | ||||
| Annual account review Also available à la carte. |
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Member IMPACT Pricing
Standard Edition
- most common
- unlimited administrators
- all administrators can see all volunteers
- must be combined with Volunteer Impact
Enterprise Edition
- best if you have multiple branches, locations, departments or shops, etc. (subaccount)
- unlimited administrators
- administrators can only see and interact with the clients in their subaccount
- must be combined with Volunteer Impact
Pricing FAQs
Is billing monthly or annually?
Annually.
Do you offer discounts for nonprofits?
Pricing is already geared to the nonprofit sector as our clientele are predominately from this sector.
What optional services are available for a one-time fee?
Training – Configuring and using Member Impact - This training is designed for those administrators who are responsible for anything related to their member engagement. It includes how members can apply, the automated response, ongoing communications and tracking member information
- Option 1 - Video training library – always free
- Option 2 - Q&A sessions to assist with the video-based training: 20 minutes - $50
- Option 3 - Immersive hands-on training via web meetings: 45 minutes - $105
- Option 4 - Immersive hands-on training in person at our Adelaide office: 45 minutes - $105
Import member contact information - $110
Import custom fields into member profiles - $22 / field (regardless of the number of members)
How can I get an official quote?
Official quotes for the software and related services can be created here. And if you would like to speak to one of us before creating a quote, call us at 1800 893 516 x1 or click here to set up a time for a call.